Privacy Policy

Last updated: February 25, 2025

At ReelBox ("we," "our," or "the Store"), we value and respect your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase on reelbox.store (the "Site") or interact with our services (collectively, the "Services").

1. Information We Collect

We collect and process the following types of personal information:

  • Contact details: name, mailing address, phone number, and email address.

  • Order information: details of purchased products, billing and shipping information.

  • Account details: if you create an account, we collect your username and password.

  • Browsing information: data about your interaction with the Site, such as IP address, browser type, visited pages, and browsing time.

  • Cookies and similar technologies: we use cookies to enhance your experience on our Site. For more details, see our Cookies Policy.

2. How We Use Your Information

We use your personal information to:

  • Process and manage your orders: ensure the correct delivery of purchased products.

  • Communications: send updates about your order, respond to inquiries, and provide information related to our products and services.

  • Direct marketing: send offers, promotions, and news that we believe may interest you. You may opt out of these communications at any time.

  • Improve the Site: analyze browsing behavior to optimize our Services and personalize your experience.

3. Sharing Your Information

We do not share your personal information with third parties, except in the following circumstances:

  • Service providers: we collaborate with companies that help us with operations such as payment processing and product shipping. These providers only access the necessary information to perform their functions and are required to protect your information.

  • Legal compliance: we will disclose your information if required by law or in response to valid legal requests.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal and business obligations. According to Shopify's policy, customer data for completed orders is retained for a minimum period of 180 days to manage potential chargebacks. (help.shopify.com)

5. User Rights

As a resident of the European Union, you have the right to:

  • Access your personal data.

  • Rectify inaccurate or incomplete information.

  • Request deletion of your data when no longer needed for the collected purposes.

  • Object to the processing of your data for direct marketing purposes.

  • Data portability, where applicable.

To exercise these rights, contact us at reelbox.info@gmail.com.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

7. International Transfers

Although our headquarters are in Valencia, Spain, the data we collect may be transferred and stored on servers located outside the European Economic Area (EEA). We ensure that such transfers comply with applicable data protection laws and implement adequate safeguards.

8. Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of any significant modifications by posting the new policy on our Site.

9. Contact

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

ReelBox™
1201 N Market Street, Suite 700
Wilmington, DE 19801
United States


Email: reelbox.info@gmail.com

This Privacy Policy has been adapted to comply with the General Data Protection Regulation (GDPR) and Spanish data protection laws.